Privacy Policy

This Privacy Policy explains how Mawake Bloomcraft (“we”, “us”, or “our”) collects, uses, and safeguards personal information when you visit our website, enroll in courses, or interact with our support team.

1. Information we collect

• Account data: name, email, password (hashed), and optional phone.
• Purchase data: selected courses, billing contact, and transaction metadata processed by our payment provider.
• Usage data: pages viewed, device information, approximate location inferred from IP (city-level), and error logs.
• Support data: messages you send to [email protected] or via our contact form.

2. How we use information

• To deliver course content, certificates, and account features (Fallows, Cart, progress).
• To improve courses and site reliability using aggregated, anonymized analytics.
• To communicate about purchases, updates, and service notices. Marketing is opt-in and you can unsubscribe anytime.
• To detect, prevent, and address fraud or misuse.

3. Cookies and similar technologies

We use essential cookies for authentication and preferences (e.g., theme choice) and analytics cookies to understand traffic patterns. You can manage cookies in your browser; essential cookies are required for core features.

4. Legal bases

We process personal data under legitimate interests (service operation and improvement), contract (course delivery), and consent (marketing, certain analytics where required).

5. Sharing and disclosure

• Service providers: hosting, analytics, payment processing, email delivery. They access data only to perform services.
• Legal compliance: we may disclose information if required by law or to protect rights, safety, and property.
• Business transfers: if we are involved in a merger or acquisition, data may be transferred under this Policy.

6. Data retention

We retain account and purchase records for as long as your account is active and as required by law. You may request deletion of your account; some records may be retained for compliance.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your data, and to object or restrict certain processing. Contact us at [email protected] to exercise rights.

8. Security

We use industry-standard safeguards, including encryption in transit, hashed passwords, and access controls. No online service is 100% secure; please use a strong, unique password.

9. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

10. International transfers

We may process information on servers located in different countries. We apply safeguards consistent with applicable law.

11. Changes to this policy

We may update this Policy. Significant changes will be announced on this page or via email.

12. Contact

For questions about this Policy or your data, contact us at [email protected] or call +1 (415) 555-0136.